At Green Tree Food Products, we strive to provide the highest quality products and exceptional customer service. Please read our policies regarding returns, refunds, and cancellations carefully. As we offer food products and consumables, all of our products are non-returnable. However, we are here to assist if you encounter any issues with your order.
1. Non-Returnable Products
Due to the nature of our products, all items purchased on our website are non-returnable. Once your order has been shipped, it cannot be returned, exchanged, or refunded, except in cases where the product is damaged, defective, or incorrect.
2. Refunds
If you receive a damaged or incorrect product, we will gladly process a full refund or replacement once the issue is verified. Please ensure to contact us within 48 hours of receiving your order.
- Eligibility for Refund: Refunds will be issued only for damaged, defective, or incorrect items.
- Refund Process: If your return request is approved, we will initiate the refund to the original payment method used at checkout. Please note that the refund may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
3. Cancellations
We understand that plans can change. If you wish to cancel your order, we recommend contacting us as soon as possible. You can cancel your order before it is shipped.
- Before Shipping: If your order has not yet been processed or shipped, you may cancel it without any charge. Please contact our customer support team here to request a cancellation.
- After Shipping: Once your order has been shipped, cancellations are no longer possible. You will need to follow the refund process if the item is damaged, defective, or incorrect upon arrival.
4. Damaged or Defective Products
If your product arrives damaged, defective, or is not what you ordered, please contact our customer support team within 48 hours of receiving your order. We will assist you with returning the product and provide either a replacement or full refund. Please ensure to keep the original packaging as it may be required for the return process.
5. Exchanges
We currently do not offer direct exchanges. If you received a wrong item or are unsatisfied with your purchase, please initiate the return process for a refund or replacement (for defective or incorrect products), and place a new order for the correct product.
6. Customer Support
If you have any questions or concerns about returns, refunds, or cancellations, please contact our customer support team at here. We are happy to assist you and ensure your experience with Green Tree Food Products is a positive one.
